Privacy Policy
Last updated: 2025/12/24
Caring Group (“we”, “our”, “us”) is the official mobile application and website of Caring Group PVT LTD.
We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when using our Service.
By using the Service, you agree to the practices described in this Privacy Policy.
1. Who we are & contact
Company: Caring Group PVT LTD
Website: https://caringgroupnepal.com/
Address: Basundhara Chauki, Kathmandu
Email: info@caringgroupnepal.com
Phone: +977 9802358126
2. Information we collect
a) Information you provide
Name
Email address
Phone number
Login credentials
Inquiry details
Quotation requests
Booking details and messages
b) Information collected automatically
Device information (model, OS version)
App usage data (screens viewed, actions taken)
IP address
Date and time of access
Crash logs and performance diagnostics
c) Location information
Location access is optional
Used only to improve service availability and response accuracy
You can disable location access at any time via device settings
We do not collect payment or financial information.
3. How we use your information
We use your information to:
Create and manage user accounts
Enable login and authentication
Receive and respond to inquiries
Provide quotations
Manage service bookings and booking status
Communicate updates and responses
Improve app functionality and performance
Provide customer support
Comply with legal and regulatory requirements
4. Legal basis for processing
We process personal data based on:
Your consent
Performance of services requested by you
Legitimate business interests (security, improvement)
Legal obligations under applicable laws
5. Sharing of information
We do not sell your personal information.
We may share limited information only with:
Internal staff for service management
Technical service providers (hosting, analytics, support)
Legal authorities if required by law
All third parties are required to protect your data.
6. Payments
The Caring Group app does not process online payments
Any payment arrangements, if applicable, are handled offline
7. Cookies & tracking technologies
We may use cookies or similar technologies on our website to:
Maintain session security
Improve user experience
Analyze performance
You can control cookies through your browser settings.
8. Data retention
We retain personal information only for as long as necessary to:
Provide services
Meet legal or regulatory obligations
Resolve disputes
When no longer required, data is securely deleted or anonymized.
9. Data security
We use reasonable administrative, technical, and organizational measures to protect your information.
However, no system is completely secure, and we cannot guarantee absolute security.
10. Your rights
You have the right to:
Access your personal data
Request correction or updates
Request deletion of your data
Withdraw consent where applicable
Manage app permissions (Location, Notifications) via device settings
To exercise these rights, contact us using the details below.
11. Children’s privacy
The Service is not intended for children under the age required by applicable law.
If you believe a child has provided personal information, please contact us for removal.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be reflected by updating the “Last updated” date.
Continued use of the Service means acceptance of the updated policy.
13. Contact us
If you have questions or concerns about this Privacy Policy, contact us at:
Email: info@caringgroupnepal.com
Phone: +977 9802358126
Address: Basundhara Chauki, Kathmandu